1. Scope and responsibility
This Privacy Policy applies to information processed by Is Spasov Services Ltd through this website and through direct business communications. It is intended to explain our practices in a clear and accessible way. The identity of the organisation responsible for your information is Is Spasov Services Ltd, located at 37 Juniper Avenue, Matson, Gloucester, England, GL4 6AW.
2. Information we may collect
Depending on how you engage with us, we may receive your name, business contact details, correspondence, enquiry content, preferences, and information you voluntarily provide. We may also collect technical information such as browser type, device information, approximate location, pages viewed, and interaction times. We seek to avoid collecting information that is not relevant to the purpose for which it is used.
3. How we use information
- To respond to enquiries and provide requested information or services.
- To manage business relationships, administration, security, and service quality.
- To understand website usage and improve content, accessibility, and performance.
- To comply with applicable legal obligations and protect our rights and systems.
4. Lawful and fair processing
We process information on a lawful basis recognised by applicable data protection laws, which may include consent, performance of an agreement, compliance with a legal obligation, or our legitimate interests. Where consent is the basis, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully.
5. Sharing and third parties
We may share relevant information with service providers who support hosting, communications, analytics, security, professional advice, or administration. They are expected to process information only for authorised purposes and to maintain appropriate safeguards. We may also disclose information where required by law, to establish or defend legal claims, or to protect people and property. We do not sell personal information.
6. International transfers and security
Some providers may process information in a country different from the one where you live. Where applicable, we use appropriate contractual, organisational, or other safeguards for such transfers. No online transmission is completely secure, but we use reasonable technical and organisational measures designed to reduce risk and limit access.
7. Retention
We retain information only for as long as reasonably necessary for the purposes described here, including record keeping, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary according to the nature and sensitivity of the information.
8. Your rights
Subject to applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also complain to the relevant data protection authority. To exercise a right or ask a question, contact admin@serenitycalderas.shop or write to 37 Juniper Avenue, Matson, Gloucester, England, GL4 6AW. We may need to verify your identity before responding.
9. Children and external links
Our website is intended for business audiences and is not directed to children. External websites have their own privacy practices, and we are not responsible for their content or policies.
10. Contact and updates
For privacy questions, contact us at admin@serenitycalderas.shop or +448458621826. We may update this policy from time to time. The current version will be made available on this page, and material changes will be communicated where appropriate.
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